Cancellation Policy

Consumers in the sense of § 13 BGB are entitled to a right of withdrawal. A consumer is any natural person who enters into a legal transaction for a purpose that can be attributed neither to his commercial nor to his independent professional activity.

Right of withdrawal.

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

To make use of your right of withdrawal, you must inform us (Pfingstrosen-Paradies, Stephan Tetzlaff, Im Weidendahl 1, 41516 Grevenbroich, E-Mail: of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post or an e-mail). To comply with the revocation period, it is sufficient if you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Model Cancellation Form

Consequences of withdrawal

If you revoke this contract, we shall reimburse you all payments that we have received from you, including the delivery costs - with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us - without undue delay and at the latest within fourteen days from the day on which we received the notification of revocation of the contract. For the repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. The costs for a return can not be named here as a lump sum, because they are weight-dependent per order and are calculated. These costs can be found on the invoice sent to you. You only have to pay for any loss of value of the goods if this loss of value is due to a handling of the goods that is not necessary for the inspection of the condition, properties and functioning of the goods.

- End of the cancellation policy -

Exception:The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, as well as contracts for the supply of goods that can spoil quickly or whose expiration date would be exceeded quickly.